CQA: Certified Quality Auditor

4m 1. 2A Audit Preparation and Planning 9m 2. 2A1 Elements of the audit planning process 6m 3. 2A2 Auditor selection 7m 4. 2A3 Audit-related documentation and considerations 4m 5. 2A4 Logistics 11m 6. 2A5 Auditing tools and working papers 10m 7. 2A6 Auditing strategies 3m 8. 2A7 Auditing plan 6m 9. 2B1 On-site audit management for the auditor 4m 10. 2B2 On-site audit management for the auditee 9m 11. 2B3 Opening meeting 20m 12. 2B4 Audit data collection and analysis 6m 13. 2B5 Establishment of objective evidence 8m 14. 2B6 Organization of objective evidence 9m 15. 2B7 Exit and closing meeting 10m 16. 2C1 Audit report development and content 6m 17. 2C2 Effective reports 7m 18. 2C3 Final audit report steps 11m 19. 2D1 Elements of the corrective and preventive action (CAPA) process 7m 20. 2D2 Review of corrective and preventive action (CAPA) plan 3m 21. 2D3 Verification of corrective and preventive action (CAPA) 7m 22. 2D4 Follow-up on ineffective corrective and preventive action (CAPA) 3m 23. 2D5 Audit closure

9m 1. 3 Auditor Competencies 7m 2. 3A Auditor Characteristics 6m 3. 3B On-site Audit Resource Management 9m 4. 3C Conflict Resolution - Part 1 9m 5. 3C Conflict Resolution - Part 2 12m 6. 3D Communication and Presentation Techniques 6m 7. 3E Interviewing Techniques 5m 8. 3F1 Team Building 4m 9. 3F2 Team Facilitation 10m 10. 3F3 Stages of Team Development

9m 1. 4A1 Senior Management Support 6m 2. 4A2 Staffing and Resource Management 6m 3. 4A3 Auditor Training and Development 8m 4. 4A4 Audit Program Evaluation 15m 5. 4A5 Internal Audit Program Management 7m 6. 4A6 External Audit Program Management 5m 7. 4A7 Best Practices 13m 8. 4A8 Organizational Risk Management 6m 9. 4A9 Management Review Input 9m 10. 4A10 Electronic Records and Computerized System Considerations 4m 11. 4B1 Auditing as a Management Tool 5m 12. 4B2 Interrelationship of Business Processes 12m 13. 4B3 Cost of Quality (COQ) Principles

4m 1. 5A Basic Quality and Problem Solving Tools - Introduction 6m 2. 5A1 Pareto Chart 5m 3. 5A2 Cause and Effect Diagrams 5m 4. 5A3 Flowcharts 17m 5. 5A4 Statistical Process Control (SPC) Charts 6m 6. 5A5 Check Sheets 4m 7. 5A6 Scatter Diagrams 7m 8. 5A7 Histograms 6m 9. 5A8 Root Cause Analysis (RCA) 4m 10. 5A9 Plan-Do-Check-Act (PDCA) Cycle 13m 11. 5B1 Six Sigma 3m 12. 5B2 Lean - Introduction and Benefits 5m 13. 5B2 Lean Philosophy 9m 14. 5B2 Lean - Value Stream Mapping (VSM) 7m 15. 5B2 Lean - Types of Wastes - Muda, Mura and Muri 11m 16. 5B2 Lean - Eight Types of Wastes 4m 17. 5B2 Waste Elimination - Pull System 5m 18. 5B2 Waste Elimination - Kanban Card 8m 19. 5B2 Waste Elimination - 5S 5m 20. 5B2 Waste Elimination - Standard Work and Poka-Yoke 3m 21. 5C Basic Statistics 9m 22. 5C1 Measures of Central Tendency 11m 23. 5C2 Measures of Dispersion 9m 24. 5C3 Qualitative and Quantitative Analysis 8m 25. 5D1 Common and Special Cause 17m 26. 5D2 Process Performance Metrics 4m 27. 5D3 Outliers 11m 28. 5E2 Types of Sampling 12m 29. 5E1 Acceptance Sampling Plans 9m 30. 5E3 Sampling Terms 11m 31. 5F Change Control 7m 32. 5F Configuration Management 5m 33. 5G Verification and Validation 9m 34. 5H Risk Management Tools 5m 35. 5H Plan Risk Management and Identify Risks 9m 36. 5H Analyze Risks 11m 37. 5H Plan Risk Response and Monitor/Control Risks 15m 38. 5H Failure Mode and Effects Analysis 5m 39. 5H Hazard Analysis and Critical Control Points (HACCP) 5m 40. 5H Critical to Quality (CTQ) Analysis