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Introduction of Salesforce ADM-261 Exam!

The Salesforce ADM-261 exam is a certification exam that validates the expertise of professionals in managing and configuring the Salesforce Service Cloud. It is intended for individuals who have experience in implementing Service Cloud solutions in a customer-facing role.

What is the Duration of Salesforce ADM-261 Exam?

The Salesforce ADM-261 (Service Cloud Administration (SP24)) exam is designed to assess a candidate's knowledge and skills related to the configuration, implementation, and management of the Service Cloud platform. It covers various aspects such as case management, knowledge management, and service entitlements.

What are the Number of Questions Asked in Salesforce ADM-261 Exam?

The Salesforce ADM-261 exam typically consists of 60 multiple-choice/multiple-select questions.

What is the Passing Score for Salesforce ADM-261 Exam?

The passing score for the Salesforce ADM-261 exam is 65%.

What is the Competency Level required for Salesforce ADM-261 Exam?

The competency level required for the Salesforce ADM-261 exam is intermediate to advanced. Candidates should have hands-on experience with the Service Cloud and a solid understanding of its features and functionalities.

What is the Question Format of Salesforce ADM-261 Exam?

The question format of the Salesforce ADM-261 exam includes multiple-choice and multiple-select questions.

How Can You Take Salesforce ADM-261 Exam?

The Salesforce ADM-261 exam can be taken online in a proctored environment or at a designated testing center.

What Language Salesforce ADM-261 Exam is Offered?

The Salesforce ADM-261 exam is offered in English.

What is the Cost of Salesforce ADM-261 Exam?

The cost of the Salesforce ADM-261 exam is $200 USD, with a retake fee of $100 USD.

What is the Target Audience of Salesforce ADM-261 Exam?

The target audience for the Salesforce ADM-261 exam includes service cloud administrators, consultants, and professionals responsible for implementing and managing Service Cloud solutions.

What is the Average Salary of Salesforce ADM-261 Certified in the Market?

The average salary of a Salesforce ADM-261 certified professional varies by region and experience but generally ranges from $70,000 to $120,000 per year.

Who are the Testing Providers of Salesforce ADM-261 Exam?

The testing providers for the Salesforce ADM-261 exam include Salesforce and its authorized testing partners, such as Pearson VUE.

What is the Recommended Experience for Salesforce ADM-261 Exam?

The recommended experience for the Salesforce ADM-261 exam includes 6-12 months of experience working with the Service Cloud and a thorough understanding of its features and capabilities.

What are the Prerequisites of Salesforce ADM-261 Exam?

There are no formal prerequisites for the Salesforce ADM-261 exam, but it is recommended that candidates have hands-on experience with the Service Cloud and a solid understanding of its features.

What is the Expected Retirement Date of Salesforce ADM-261 Exam?

As of the latest information, there is no announced retirement date for the Salesforce ADM-261 exam. Candidates should check the official Salesforce certification website for updates.

What is the Difficulty Level of Salesforce ADM-261 Exam?

The difficulty level of the Salesforce ADM-261 exam is considered to be moderate to challenging, requiring a good understanding of Service Cloud features and practical experience in implementing and managing Service Cloud solutions.

What is the Roadmap / Track of Salesforce ADM-261 Exam?

The roadmap/track for the Salesforce ADM-261 exam includes gaining hands-on experience with the Service Cloud, studying the exam guide and relevant materials, and taking practice exams to prepare for the certification.

What are the Topics Salesforce ADM-261 Exam Covers?

The topics covered in the Salesforce ADM-261 exam include case management, knowledge management, service entitlements, service contracts, service cloud console, and integration with other Salesforce products.

What are the Sample Questions of Salesforce ADM-261 Exam?

Sample questions for the Salesforce ADM-261 exam can be found on the official Salesforce certification website or through various online resources and study guides.

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