Certified Advanced Administrator

4m 1. Extending Custom Objects and Applications Introduction 7m 2. Creating a Custom Object 4m 3. Creating a Junction Object 5m 4. Creating a Hybrid Junction Object 13m 5. Leveraging a Junction Object Across Multiple Record Types 10m 6. Assigning an Asset to a User via the Hybrid Junction Object 16m 7. Considerations for Relationships 9m 8. Creating the Asset Management App

1m 1. View Setup Audit Trail 4m 2. Email Log 4m 3. Debug Log 7m 4. Event Monitoring 2m 5. Session Management

1m 1. Course and Sales Cloud Applications Introduction 3m 2. Specifying a Parent Account / Account Hierarchy Creation 5m 3. Account Hierarchy and the Impact on Data Access 2m 4. Account Teams (aka Sales Teams) 7m 5. Implementing Paths in the Sales Cloud 3m 6. Customer Scenarios for Territory Management 12m 7. Opportunity Splits 5m 8. Products and Pricing on Opportunities 11m 9. Creating Pricebooks and What is the Standard Price Book? 5m 10. Enabling Product Scheduling 5m 11. Establishing Quantity and Revenue Scheduling on an Opportunity 8m 12. Enabling and Creating Quotes 4m 13. Syncing Quotes with Opportunities 7m 14. Quote Templates and Generating PDFs 5m 15. Creating Orders that Don't Require a Contract 4m 16. Adding the Orders and Contracts Related Lists to the Account Page Layout 5m 17. Creating Contracts 4m 18. Contract Settings 6m 19. Contact Roles on Contracts 6m 20. Collaborative Forecasts 6m 21. Customizable vs 9m 22. Creating Forecast Types 6m 23. Setting a Forecast Manager on a Territory 2m 24. Setting a Default Display Forecast Currency 3m 25. Configuring the Forecasts Hierarchy 5m 26. Cumulative Forecast Rollups 1m 27. Sharing Forecasts 3m 28. Custom Fiscal Year Considerations

1m 1. Service Cloud Applications Introduction 4m 2. Creating Support Processes 2m 3. Creating Case Record Types 6m 4. Service Console Introduction 4m 5. Customizing the Service Console with the Lightning App Builder 13m 6. Customizing the Service Console via App Settings 8m 7. Creating a Lightning Home Page for the Service Console 5m 8. Case Feed Overview - Lightning vs 7m 9. Case Feed Customization in Lightning Experience - Log a Call Quick Action 8m 10. Case Feed Customization in Lightning Experience - Close Case 3m 11. Case Feed Customization in Lightning Experience - Send Email 10m 12. Enabling Email to Case 5m 13. Case Closure 4m 14. Enabling Salesforce Knowledge 5m 15. Salesforce Knowledge Article Types vs 10m 16. Knowledge Data Categories 11m 17. Creating Knowledge Articles, Assigning Data Categories and Publishing Articles 3m 18. Adding the Knowledge Component to the Console 8m 19. Case Teams 4m 20. Additional Support Features

2m 1. Data Management Introduction 12m 2. Validation Rules 7m 3. Conditional Validation Rules by User Profile 8m 4. Duplicate Management 7m 5. Creating a Duplicate Rule and Matching Rule 5m 6. Adding the Potential Duplicates Lightning Component to a Detail Page 4m 7. Duplicate Jobs, Duplicate Record Sets and Duplicate Record Set Items 12m 8. Field Dependencies and Making Dependent Picklist Values Required 10m 9. Data Enrichment through Data.com 5m 10. Data Archiving

1m 1. Course and Content Management Introduction 5m 2. Salesforce CRM Content Settings and Enablement 7m 3. Creating Content Packs 3m 4. Disabling Content Pack Creation 3m 5. Setting Library Permissions - Granting Users Access to a Library 3m 6. Working with Libraries in Lightning Experience (via Files) 14m 7. Documents vs

1m 1. Change Management Introduction 10m 2. Sandboxes and Change Sets 5m 3. Unmanaged Packages 3m 4. Force.com IDE 2m 5. Ant Migration Tool 6m 6. Workbench 3m 7. Salesforce DX and CLI

1m 1. Analytics, Reports and Dashboards Introduction 10m 2. Custom Report Types 5m 3. Salesforce Report Formats 9m 4. Reporting Snapshots Demo 3m 5. Historical Trend Reporting Demo 3m 6. Bucketing 4m 7. Custom Summary Formulas 5m 8. Joined Reports 4m 9. Cross Filters 5m 10. Creating a Dynamic Dashboard 3m 11. Dashboard Filters 5m 12. Retired Exam Guide Sample Question #4

3m 1. Process Automation Introduction 2m 2. Automation Home 4m 3. Process Automation Cheat Sheet 4m 4. Workflow Rules and Available Actions 10m 5. Field Updates via Workflow Actions 10m 6. Cross-Object Field Updates and Making Fields Required 9m 7. Email Templates, Email Alerts and Process Automation Settings 8m 8. Troubleshooting Email Alerts 4m 9. Creating New Object Records via Workflow Rules - Tasks Only 7m 10. Outbound Messages 2m 11. Time-Based Actions 3m 12. Time-Based Workflow Queue 11m 13. Approval Processes 9m 14. Troubleshooting an Approval Process 2m 15. Adding Items to Approve Component to Home Page Layout 2m 16. Process Builder Intro 5m 17. Actions Available from the Process Builder 9m 18. Converting Workflow Rules into a Process 9m 19. Process Versioning 3m 20. Viewing Scheduled Actions from Processes - Paused Flow Interviews 9m 21. Adding Multiple If/Then Statements in Processes and Post to Chatter 3m 22. Example Processes 7m 23. Troubleshooting Processes 6m 24. Flow Builder Introduction 4m 25. Using Flow Templates 2m 26. Setting Flow User on Your User Account 4m 27. Flow Types and Building Flows 12m 28. Screen Flows and Autolaunched Flows 8m 29. Other Types of Flows 3m 30. When to Use Visualforce and Apex Triggers 2m 31. Monitoring Flows and Processes 5m 32. Order of Execution 3m 33. Retired Exam Guide - Sample Question #5 3m 34. Trailmix for the Advanced Admin Exam